Terms and conditions of sale
These terms govern sales made on nyllao.com between Nyllao3D par JR Web Concept, hereafter "the seller", and any person making a purchase, hereafter "the customer".
Placing an order implies unreserved acceptance of these terms, in the version in force on the day of the order. The customer keeps a dated copy, attached to their order confirmation.
1. The products
The seller offers objects designed and made by 3D printing. Each product page states the essential characteristics: material, dimensions, weight and intended use.
Objects are made to order, after the order is placed, rather than taken from stock. Photographs illustrate the product without forming a contractual commitment on the exact shade: a colour may vary slightly between filament spools.
A printed part shows fine horizontal lines, corresponding to the successive layers of material. This is the manufacturing process, not a defect.
2. Prices
Prices are shown in euros, inclusive of all taxes, at the VAT rate in force on the day of the order. Delivery costs are stated before the order is confirmed and are added to the price of the products.
The seller may change prices at any time. Products are invoiced on the basis of the rates in force when the order is recorded.
3. Ordering
An order goes through three steps: identification, delivery address, then payment. Before confirming, the customer is shown a detailed summary allowing them to check and correct their order.
Confirmation constitutes acceptance of these terms and formation of the contract. The seller sends the customer a confirmation by email, together with their invoice.
The seller may refuse an order on legitimate grounds, in particular an abnormal order, an earlier dispute or a payment default.
4. Payment
The accepted payment methods are shown at the payment step.
For bank transfer, the order is recorded immediately and production starts once the funds arrive. The bank details and the reference to quote appear on the confirmation page and in the email that follows. An order left unpaid for seven days is cancelled automatically, and the slot reserved in the production queue is released.
The seller remains the owner of the products until the price has been paid in full.
5. Production and lead times
The production time is stated on each product page and repeated on the order confirmation. It starts when payment is received.
This time is given in working days and reflects the workshop's workload when the order is placed. A reasonable delay gives no right to compensation. Should a significant delay occur, the seller informs the customer, who may then cancel the order and obtain a full refund.
6. Delivery
Delivery terms, areas served and lead times are set out on the Shipping and returns page.
Products are delivered to the address given by the customer when ordering. The customer must check the condition of the parcel on arrival and raise any reservation with the carrier.
For deliveries outside the European Union, customs duties and import taxes may be charged on arrival. They remain payable by the customer and are not included in the amount paid.
7. Right of withdrawal
The customer has fourteen days from receipt of their order to withdraw, without giving any reason and without penalty.
To do so, the customer informs the seller of their decision by an unambiguous statement, sent to hello@nyllao.com or by post to the registered office. The model withdrawal form may be used, but is not required.
The customer returns the products without undue delay and no later than fourteen days after notifying their decision. Return postage is payable by the customer. Products must be returned complete and in a condition allowing resale; the customer may be liable for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.
The seller refunds all sums paid, including standard delivery costs, no later than fourteen days after recovering the products or receiving proof of their dispatch, using the same means of payment as the original transaction.
8. Legal guarantees
Independently of any commercial warranty, the seller remains bound by:
- the legal guarantee of conformity, under articles L.217-3 and following of the French Consumer Code, allowing the customer to obtain repair or replacement of non-conforming goods for two years from delivery, free of charge and without having to prove the defect;
- the guarantee against hidden defects, under articles 1641 and following of the French Civil Code, allowing the customer to obtain rescission of the sale or a price reduction, within two years of discovering the defect.
When relying on the legal guarantee of conformity, the customer has two years from delivery of the goods to act, may choose between repair and replacement subject to the cost conditions set by law, and is not required to prove the existence of the lack of conformity during the twenty-four months following delivery.
These guarantees apply in all cases, including after the withdrawal period has expired.
9. Complaints
Any complaint may be sent to hello@nyllao.com, or through the contact form. The seller undertakes to reply within a reasonable time.
Failing agreement, the customer may use the European online dispute resolution platform at ec.europa.eu/consumers/odr.
10. Personal data
How the customer's data is processed is set out in the privacy policy.
11. Governing law
These terms are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action. Failing that, the French courts have jurisdiction, without prejudice to the protective rules applicable to consumers, who retain the right to bring proceedings before the court of their place of residence.